Black Iris has partnered with TOSHI to deliver your order at your convenience. A TOSHI Assistant can wait while you try on your item(s), offer advice and make adjustments to your garments. Unwanted items will be returned immediately.
What areas does TOSHI cover?
TOSHI is currently covering New York, Manhattan up to 115th street and Brooklyn.
Can I change the time and location after my order has been confirmed?
Yes, simply email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link in your TOSHI Order Confirmation text message.
Please note: Changes must be made before your TOSHI Assistant is en route.
How do I book a return?
If your order is eligible for a return, please email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.
What is the Wait and Try service?
Your TOSHI assistant will wait while you decide. We will then return any unwanted items immediately.
Please note: This service is only applicable for On-Demand Delivery orders.
What is the Size Up/Size Down service?
Please reach out to your TOSHI concierge if you would like additional sizes brought to you to try on. The TOSHI Assistant will be able to wait and advise whilst you decide which size fits the best.
Please note: This service is conditional upon size availability.
What is the Inspire Me service?
Want to complete the look or see more? Request additional items from your Toshi Concierge that you would like to try or let the brand inspire you!
Please note: We will take payment only for what you keep (see above, Pay at Door).
What if my order is a gift?
Please let us know by emailing us at CLIENTSERVICE@TOSHI.CO to ensure the most memorable experience.
How long does it take to get my refund?
For any payment through the brand’s website, please refer to the brand’s return policy.
For any payment through ‘Pay at Door’ (see above) it will take up to 2 business days.